Built to order

Every Barnwood Works table is built to order. Allow 10 to 14 business days in the workshop from the day payment clears. You receive a confirmation email at purchase, a second email when your table goes into the crate, and a third with freight tracking the moment it ships.

Delivery estimates (after the build)

• New Zealand and Australia: 5 to 10 business days.
• United States and Canada: 7 to 12 business days.
• UK and Europe: 10 to 20 business days.
• Rest of world: 15 to 30 business days.

Estimates are not guarantees. Freight delays, customs inspection, weather and peak seasons can extend these windows. Freight is free on every table. Add-ons carry no shipping charge.

Freight delivery

Tables ship flat-packed in one long reinforced carton, about 50 kg gross: the sealed, pre-wired scene tray, the glass top in its own sleeve, the oak posts, rails and shelf boards, iron straps, hardware, plug pack and manual. Assembly takes about 20 minutes with the allen key supplied. The carrier delivers kerbside or to the door, not upstairs. Someone over 18 must be present to sign, and we recommend two people to move the carton inside. The carrier will book a delivery window with you by phone or text.

Duties and taxes

Prices are set and charged in US dollars. Where your local currency is shown on site it is indicative, and checkout may offer your own currency. Import duties, VAT or GST and customs fees for international orders are the customer's responsibility unless stated otherwise at checkout. If you refuse a delivery because of duties, return freight and fees are deducted from any refund.

Address errors

Check your address before you pay. We cannot redirect a crate once it has shipped. Orders returned to us as undeliverable can be reshipped at your cost or refunded minus the outbound freight we paid.

Lost or damaged deliveries

Photograph the carton before you open it. If the carton or any part is damaged, note it with the driver and contact us through our contact page with your order number and photos within 7 days of delivery. We repair, replace the part or replace the table. If tracking shows no movement for 15 business days, tell us and we chase the carrier. Optional Shipping Protection, when added at checkout, covers loss and transit damage with no questions asked.